Draft

Data processing

When you use the grievance desk, you are the data fiduciary for your customers and Avifa Infotech Private Limited is the processor. We record the complaint, send the copy, and show it to the people you allow on the account.

Subprocessors: Google (sign-in, database, file storage, analytics after consent), Resend (email in transit), Cloudflare (DNS), Firecrawl (public pages on a lite scan). Complaint records are written in India when the database is in Mumbai. Email transit leaves India.

We do not use grievance mail for marketing. You can export and ask us to delete a closed ticket, subject to a record we must keep if a dispute is open.